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Customer Service Representative - Administration

Carter Lake, IA, USA Req #348
Friday, April 26, 2019
The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

 Bilingual Customer Service Operations – Level 2

Responsibilities include onboarding and maintenance of our B2B customers, existing and new. Strong customer service skills and exception management. Experience in e-commerce environment and/or order management system(s). Ability to navigate the cross functional teams within Southern Carlson for Credit, Inventory, Purchasing & A/R issues.  Bilingual(preferred) Text Commerce management and setup/management of national promotions.  Successful Candidate must be dependable, possess the ability to work in a team environment and demonstrate professional maturity.  This position is based at SouthernCarlson E-Commerce and Distribution Center in Carter Lake.

Key Accountabilities:

  • Excellent communication skills both verbally and written. Bi lingual Spanish, required.
  • Strong computer skills working within multiple systems
  • E-Commerce experience
  • Execute all web onboarding of our current and new customers to our B2B platform
  • Manage full order process cycle including freight component
  • Customer Account Management – Relationship building
  • Ability to make quick decisions and provide resolution on all order exceptions ranging from credit holds to inventory availability and shipping locations
  • Management of backorders, returns, and claims
  • Execute outbound calls for specific projects & promotions as needed.
  • Proactively communicate and develop strong business relations with Customers, Supply Chain Operations teams, Credit, etc.
  • Ability to multi-task in a fast-paced environment
  • Ability to work independently
  • Ability to set deadlines and adhere to them as applicable
  • Adaptability to learn quickly and adapt to change
  • Ability to gain a thorough working knowledge of all existing products and future products
  • Text Commerce (Future)
  • Strong listening skills and attention detail
  • Perform other related duties as assigned by supervisory personnel

Preferred Experience:

  • 2 years customer service and/or sales experience, ecommerce a plus
  • Knowledge of various power tools and accessories a plus
  • Experience with any ERP system or inventory management system
  • Proficiency in Excel and Office products preferred
  • Team player, good collaboration skills
  • High school diploma or equivalent required
  • Associate or Bachelors’ degree preferred
  • Motivated self-starter who is hands-on and gets energized by being part of the solution
  • Spanish-English bilingual verbal and written communication skills required.

SouthernCarlson offers a competitive wage and benefits package.

 

If you meet these qualifications and are interested in joining our team, please submit resume and wage requirements online.

 

 

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Hourly
  • Carter Lake, IA, USA