Channel Systems Integration Specialist - RMA (USA)

Purpose

The primary purpose of this role is to analyze, improve, align and support operational business processes and their interactions with business software.  Additionally, this role will support on-boardings, change management and lean manufacturing projects.

Areas of Responsibility / Tasks

Performance must reflect appropriate level of expertise and achievement of the desired results for the items listed below.   

1. Area of Focus (In order of percentage of time spent on activity,  importance and/or priority)

1.  Document business process flows using tools such as process mapping, surveys, histograms, and other Six Sigma tools.
2. Prepare data for business case to support process or system modifications.
3. Provide qualitative and quantitative data to support suggested alignment of workflows to achieve lean processes.
4. Study operational flows to identify trends and opportunities for more efficient use or refinement of systems.
5. Process change management requests.
6. Produce ISO documentation and train users.
7. Support systems on-boardings. 
8. Create and maintain modules in the company learning management systems.
9. Partner with IT and Corp Business Systems on critical operational support, infrastructure projects and other initiatives.
10. All other duties as assigned by Business Process Specialist Senior.

Supervisory Responsibilities

1. Not Applicable

Minimum Qualifications/ Education / Experience / Certifications

1. Education:
   1. Bachelor's degree required
   2. Minimum of 5 years of relevant work experience  
2. Experience:
   1. Six Sigma certification preferred
   2. Process mapping experience preferred
   3. Software onboarding experience preferred
   4. ISO or other quality certification knowledge pre
   5. Gap analysis experience pre
   6. Continual Improvement teams experience preferred
   7. Leadership skills that can be displayed in a complex environment
   8. Ability to work independently and within teams across many different disciplines
   9. Applicants must be authorized to work in the U.S

3. Language:
   1. Proficiency in English required

Work Environment / Conditions

The work environment/conditions described herein are representative of those that an incumbent may experience, and therefore

1. 1. 1. 1. Must be adaptable to work in a shared space, with constant noise, with/or without the use of a private office when on-stie at the plants.
         2. This is a work from home position with minimal travel to manufacturing facilities within the US.

Physical Requirements / Demands

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

1. While performing the duties of this job, the incumbent is regularly required to communicate verbally, read, and comprehend information, type on a consistent and daily basis.
2. While performing the duties of this job, the incumbent is at times required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time.