Patient Support Coordinator
CU Medicine is dedicated to providing healthcare and administrative support to the University Of Colorado School Of Medicine’s nearly 3,000 providers. We are seeking a highly motivated Patient Service Representative to join our team.
The purpose of the Patient Service Representative is to elevate the University of Colorado patient experience by addressing questions and concerns mainly via phone but also includes fielding correspondence requests in a call center environment. The individual in this position will handle and bring resolution for up to 60 calls per day from callers including but not limited to patients, affiliate partners, payers, and healthcare providers. Interact in a positive, caring manner when communicating. Collect payments and/or offer and set-up payment arrangements on outstanding balances. Utilize analytical thinking for account research and reconciliation, update accounts with new or corrected information and request itemized statements or re-bill claims when appropriate. Explain medical bill and identify deductible, coinsurance, copays and other patient financial responsibility. Performs specialized tasks as assigned by the manager and/or supervisor.
Requires high school diploma or equivalent and a minimum of 2 years’ healthcare experience, preferred 2 years of medical billing and direct patient contact in call center environment with exposure to insurance billing and medical terminology. Must be technically proficient. Requires advanced verbal and written communication skills. Must possess strong interpersonal skills. Professional maturity and ability to exercise sound judgement are essential. Written/verbal fluency in both English and Spanish is strongly preferred.
All applications MUST be submitted via our website.
CU Medicine is dedicated to ensuring a safe and secure environment for our staff and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees prior to their employment. Additionally, drug and health screenings may be required for some positions. We are an equal opportunity employer.
CU Medicine supports a Tobacco Free Workplace Environment which prohibits smoking and the use of tobacco products on CU Medicine property, Anschutz Medical Campus and adjacent business locations.
- Pay Type Hourly
- Required Education High School
- University of Colorado Medicine, AURORA, Colorado, United States of America