Front Desk Clerk; 7625-501-H

For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness. 

One of every five families in the United States suffers from serious housing deprivation. They either live in physically inadequate buildings, suffer from severe overcrowding, or spend an excessive proportion of their income for shelter. Housing costs have increased to the point that millions of families cannot obtain decent housing unless they deprive themselves of other essentials of life. Only fifteen percent of American families can afford to purchase a median-priced new home. Our Catholic tradition insists that shelter is one of the basic rights of the human person. This is why Catholic Charities Progress of Peoples Development (CCPOP) is such a vital part of our mission.

STATEMENT OF THE JOB:

The Desk Crisis Counselor (DCC) is responsible for the overall safety and security of tenants. The Desk Crisis Counselor participates in the program goal of providing support for tenants through active engagement with tenants, especially during evening and weekend hours, and referral to appropriate program support services.  As the first person to greet all visitors to the building, the hospitality of the Desk Crisis Counselor represents the mission and professional work of Catholic Charities, Brooklyn & Queens.

*This is a Temporary/Hourly position*

• Respond to safety and security concerns identified by tenants or through direct observation (including medical and or behavioral emergencies) by calling the Residence Administrator, or emergency services as needed.
• Log all incidents and assist tenants in completing incident reporting forms as appropriate.
• Actively engage tenants in conversation in order to promote socialization and integration in the building and community.

QUALIFICATIONS:

• HS Diploma/ GED preferred
• Bilingual Spanish/English; Russian/English; Chinese/English; Korean/English speaking preferred.
• Able to travel to multiple locations within the five boroughs as needed.