Help Desk Technician

VDT is seeking a Help Desk Technician, Madigan Army Medical Center

This is a full-time, 40-hour/week, on-site position supporting IT service delivery at Madigan Army Medical Center, Joint Base Lewis-McChord, WA.  Employee shall assist in delivering the full range of IT services required to operate a Tier I and Tier II helpdesk.  Will be required to provide helpdesk support both locally and remotely.  Shall provide updated documentation through a system of record (Service Now) and review documentation as required to maintain accuracy. Must be able to image, support, maintain, troubleshoot and manage Microsoft desktop environments in a complex MAMC infrastructure. All work will be fully documented in incidents to include, but not limited to, root cause, analysis and resolution implemented.  Shall provide installation technical support in troubleshooting and correcting problems associated with unclassified networks and computers as directed by MAMC.  Shall provide installation and technical support to peripherals connected to the MAMC network, to include, but not limited to, mobile devices and printers. This task shall be performed as a group effort allowing the contractor to ensure the overall Government objectives are met each reporting period.

Duties include:
• Providing analysis related to the design, development, and implementation of hardware/software products.
• Map network drives, install peripherals using remote access such as print drivers, changing software settings, and other basic level IT work.

• Able to accomplish administrative work such as, but not limited to, new user check-ins.
• Set up, maintain, troubleshoot, and repair PC’s, peripheral components, and standard software packages.
• Install Commercial of the Shelf (COTS) and Government off the Shelf (GOTS) software including but not limited to, MS Windows 10, MS Office, VPN software and other hospital specific software (normally for MS Windows).
• Provide functional use recommendations related to software, hardware and network.

• Performs other duties as assigned or required.

Requirements include:

• Some lifting up to 40 pounds may be required.
• May be required to work outside the traditional work schedule. May be called out to work off-shift for on-call or emergency situations.  An equivalent amount of compensatory time will be scheduled to maintain a roughly 40-hour work week.
• Minimum certifications required are CompTIA A+.  CompTIA Security+ and a Microsoft Desktop certification (MCSA Win10, MCTS, MCDST) is preferred over A+ but not required.
• Must be a U.S. citizen and able to pass a government T3 background investigation (NACLC).
• Salary range $40K - $42K/annually depending on qualifications/experience.