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Broadband Technician I - Fiber

Winchester, VA 22601, USA Req #864
Thursday, May 2, 2019
Shentel (NASDAQ: SHEN) is a regional telecommunications company successfully providing a broad range of telecommunication solutions for over 110 years.  Shentel is committed to enriching the lives of the customers we serve with the highest quality telecommunication services by making major investments in technology easy.  It is our vision to provide rural communities with access to the same level of telecommunications services as those found anywhere else in the US.  With operations in multiple states, we provide our customers with wireline and wireless telephone, Cable TV, and internet.  In addition Shentel is proud to be an affiliate of Sprint.  We own and operate the more than 1000 towers that support our wireless network and employ the teams who work in our 48 Sprint stores, provide customer service, and operate the wireless network.  We are looking for dedicated people with professional attitudes who take pride in providing superior customer service, closing sales and driving success of all of the facets of our business.  We're Shentel.  Always connected to you.  Shentel is an Equal Opportunity Employer and a Drug-Free Workplace. 

Job Summary:
Responsible for installation and repair of FTTH services in the Shentel Fiber to the Home systems. Services provided include IP video, telephone, and internet services involving the installation of customer premises equipment and customer cable and wiring. Provide support in system troubleshooting efforts and repairs. This position requires placement in the rotating on-call schedule including Saturday work. Daily contact with customer’s regarding service and installation of equipment. Frequent contact with manufacturers for technical assistance. Working conditions include working aloft, attics with fluctuation of temperatures, crawl spaces and working diverse hours.

Qualification Requirements:
a. Education: High School Diploma or equivalent required.
b. Experience Level: Must have fiber optic cable installation and troubleshooting experience.
c. Communication skills: Must be able to clearly and successfully communicate to customers internal and external, listen effectively, present your ideas, write clearly and work well solo or in a group setting.
d. Training and certifications: Holds or has completed STCE/NCTI or cable company equivalent certifications for Broadband Technician 1 technical position or equivalent. Candidate must produce certifications.
e. Special Requirements: Fiber splicing, wired and wireless networking, electricity and electronics.
f. Skills: Basic PC skills utilizing laptop devices and basic software applications (MS Word, Excel, Web Browser).
g. Licenses or Certifications: Valid Driver’s license required, DCJS certification preferred.
h. Ability to read and comprehend written materials. Ability to communicate effectively in both face-to-face and electronic communication. Ability to lift 50 pounds and transport 200 feet. Ability to work aloft, as well as underground while using power tools.

Shentel is an Equal Opportunity Employer and a Drug-Free Workplace.  Click to review our Privacy Policy.

Shentel will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please email and provide your name and contact information.

Other details

  • Job Family Fiber
  • Pay Type Hourly
  • Required Education High School
  • Winchester, VA 22601, USA