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Supervisor, Field Operations - Fiber

Winchester, VA 22601, USA Req #863
Thursday, May 2, 2019
Shentel (NASDAQ: SHEN) is a regional telecommunications company successfully providing a broad range of telecommunication solutions for over 110 years.  Shentel is committed to enriching the lives of the customers we serve with the highest quality telecommunication services by making major investments in technology easy.  It is our vision to provide rural communities with access to the same level of telecommunications services as those found anywhere else in the US.  With operations in multiple states, we provide our customers with wireline and wireless telephone, Cable TV, and internet.  In addition Shentel is proud to be an affiliate of Sprint.  We own and operate the more than 1000 towers that support our wireless network and employ the teams who work in our 48 Sprint stores, provide customer service, and operate the wireless network.  We are looking for dedicated people with professional attitudes who take pride in providing superior customer service, closing sales and driving success of all of the facets of our business.  We're Shentel.  Always connected to you.  Shentel is an Equal Opportunity Employer and a Drug-Free Workplace. 

Job Summary:
Responsible for all aspects of the Shentel FTTH installation operations. Supervises and direct assigned technicians, installers and repair professionals. Primary function is managing the scheduling of installations, both drop installations bot buried and aerial installations. As well as maintaining network integrity by provider superior customer service in the installation of customer fiber optic based broadband internet access, video and VOIP services and customer service installations to the complete satisfaction of the customer. Secondary function is the support of special projects and supporting repairs when needed.

Qualification Requirements:
a. Education: High School or equivalent required. BA/BS preferred. Other post-secondary training or education will be considered if applicable to position.
b. Experience Level: Minimum 5 years of experience in utility operations in an installation function or equivalent.
c. Previous supervisory experience in construction or project management preferred.
d. Skills Summary: Construction experience, utility experience, water, sewer, electric or telephony. Scheduling and managing workflows in systems. Knowledge in broadband fiber preferred.
e. Participates in requested call rotation.

Shentel is an Equal Opportunity Employer and a Drug-Free Workplace.  Click to review our Privacy Policy.

Shentel will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please email and provide your name and contact information.

Other details

  • Job Family Fiber
  • Pay Type Salary
  • Required Education High School
  • Winchester, VA 22601, USA